Y�netici Hem�irelerin Sorunlu Personelle Ba�a ��kma Yakla��mlar�

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Y�netici Hem�irelerin Sorunlu Personelle Ba�a ��kma Yakla��mlar� [Journal of Health and Nursing Management]

Journal of Health and Nursing Management. 2022; 9(3): 488-503 | DOI: 10.54304/SHYD.2022.90277

Y�netici Hem�irelerin Sorunlu Personelle Ba�a ��kma Yakla��mlar�

Fatma Ta� �ifciba��¹, �lk� Baykal²
¹Bitlis �l Sa�l�k M�d�rl��, Bitlis, T�rkiye
²�stanbul Arel �niversitesi, Sa�l�k Bilimleri Fak�ltesi, Hem�irelik B�l�m�, �stanbul, T�rkiye

Ama�: �al��ma, y�netici hem�irelerin sorunlu personel kavram�n� nas�l ele ald�klar�n�, ast� konumundaki �al��anlar�yla ya�ad�klar� sorunlara y�nelik g�r��lerini ve sorunlu personelle ba�a ��kma s�recinde neler ya�ad�klar�n� belirlemek amac�yla ger�ekle�tirilmi�tir.
Y�ntem: Ara�t�rma, nitel ara�t�rma y�ntemi kullan�larak tan�mlay�c� ve ke�fedici ara�t�rma tasar�m�nda yap�lm��t�r. Ara�t�rman�n evrenini, �stanbul ilinde yer alan bir kamu �niversite hastanesi, Sa�l�k Bakanl��na ba�l� bir e�itim ve ara�t�rma hastanesi ve bir �zel hastanede g�revli y�netici hem�ireler olu�tururken, �rneklemini ise ara�t�rmaya kat�l�mda g�n�ll� 25 y�netici hem�ire olu�turmu�tur. Ara�t�rma verileri, yar� yap�land�r�lm�� g�r��me formu kullan�larak y�z y�ze g�r��me ile toplanm��t�r. Veriler, i�erik analizi ve MAXQDA program� ile analiz edilmi�tir.
Bulgular: Ara�t�rmaya kat�lan y�netici hem�irelerin, ayk�r�, ho�nutsuz ve ileti�im sorunu olan personeli sorunlu personel olarak tan�mlad�� belirlenirken, sorunlu personelle ba�a ��kmada; dinleme ve sorun ��zme; cezai i�lem yapma, e�itim, dan��manl�k ve rol-model olma gibi davran��lar sergiledikleri belirlenmi�tir. Y�netici hem�irelerin, bu s�re�ten etkilendi�i, psikolojik ve fiziksel rahats�zl�k ya�ad�klar�, bazen ka��nma davran�� g�sterirken bazen de kabullendikleri ve psikolojik destek almak durumunda kald�klar� saptanm��t�r.
Sonu�: Y�netici hem�irelerin, sorunlu personellerle kar��la��lan sorunlarla ba�a ��kmada dinleme ve soruna uygun ��z�m �retme y�ntemini kulland�klar� ve bu s�re�ten genellikle psikolojik olarak etkilendikleri belirlenmi�tir.

Anahtar Kelimeler: Hem�irelikte y�netim, �rg�tsel �at��ma, sorunlu personel, nitel ara�t�rma

Managing Nurses� Methods of Dealing with Problematic Personnel

Fatma Ta� �ifciba��¹, �lk� Baykal²
¹Bitlis Provincial Health Directorate, Bitlis, Turkey
²Istanbul Arel University, Faculty of Health Sciences, Department of Nursing, Istanbul, Turkey

Aim: The study was carried out to identify how manager nurses deal with the concept of problematic personnel, their views on the problems they experience with their subordinate employees, and what they experience in the process of coping with this staff.
Method: The research was conducted in descriptive and exploratory research design using qualitative research method. The population of the study consisted of executive nurses working in a public university hospital in Istanbul, a training and research hospital affiliated with the Ministry of Health, and a private hospital. The sample consists of 25 nurse managers who are willing to participate in the study. The research data were collected through face-to-face interviews using a semi-structured interview form. The data were analyzed with content analysis using the MAXQDA software.
Results: The manager nurses participating in the study defined those who were dissenter, dissatisfied, and had communication problems as problematic personnel. It was determined that while dealing with problematic staff, participants prefer listening and solving the problem, taking criminal action, attending a training, seeking advice from counselors, role-modeling. It was observed that manager nurses were affected by this process, experienced psychological and physical discomfort, sometimes showed avoidance behavior, and sometimes accepted and had to get psychological support.
Conclusion: It was found that manager nurses mostly had problems with the problematic personnel in terms of being contrary and dissatisfied. It was determined that they used the method of listening and finding appropriate solutions to the problems they encountered and they were generally affected psychologically by this process.

Keywords: Management in nursing, organizational conflict, troubled staff, qualitative research

Fatma Ta� �ifciba��, �lk� Baykal. Managing Nurses� Methods of Dealing with Problematic Personnel. Journal of Health and Nursing Management. 2022; 9(3): 488-503

Sorumlu Yazar: Fatma Ta� �ifciba��, T�rkiye

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