Investigating The Relationship Between Nurses' Perceptions of Quality and Individual Job Performance: A University Hospital Example

¹Necmettin Erbakan University, Faculty of Medicine, Department of Public Health, Konya, T�rkiye
²Necmettin Erbakan University, Faculty of Medicine Hospital Quality Director, Konya, T�rkiye
³Necmettin Erbakan University, Faculty of Medicine, Department of Medical History and Ethics, Konya, T�rkiye

Aim: This study aimed to investigate the relationship between nurses' perceptions of quality and individual job performance.
Method: A cross-sectional study was conducted in a university hospital with 1197 nurses. The sample consisted of 301 volunteers who completed the demographic form, the quality perception scale and the individual job performance scale. Descriptive statistics were analysed using SPSS.
Results: A significant positive correlation was found between quality perception and individual job performance scores (p<0.001). The quality perception scores of nurses with postgraduate education were higher than those with associate/bachelor�s degrees (p<0.01) and their job performance scores were higher than those with associate/bachelor and high school degrees (p<0.001). Nurses who were satisfied with their jobs had higher quality perception and job performance scores (p<0.05). Although those who were satisfied with their unit had higher quality perception scores, no significant difference was observed in job performance (p>0.05).
Conclusion: Increasing nurses' perceptions of quality can positively affect their individual job performance and the overall effectiveness of health services. It is recommended to improve the work environment, encourage active participation in quality management processes and develop strategies to increase motivation.

Keywords:

Hem�irelerin Kalite Alg�s� ve Bireysel �� Performans� �li�kisinin Ara�t�r�lmas�: Bir �niversite Hastanesi �rne�i

¹Necmettin Erbakan �niversitesi, T�p Fak�ltesi, Halk Sa�l�� Anabilim Dal�, Konya, T�rkiye
²Necmettin Erbakan �niversitesi, T�p Fak�ltesi Hastanesi Kalite Direkt�r�, Konya, T�rkiye
³Necmettin Erbakan �niversitesi, T�p Fak�ltesi, T�p Tarihi ve Eti�i Anabilim Dal�, Konya, T�rkiye

Ama�: Bu �al��mada hem�irelerin kalite alg�s�yla bireysel i� performans� aras�ndaki ili�kinin incelenmesi ama�land�.
Y�ntem: �li�ki aray�c� kesitsel tipteki �al��ma bir �niversite hastanesinde 1197 hem�ire ile y�r�t�ld�. �rneklem, demografik form, Kalite Alg�s� �l�e�i ve Bireysel �� Performans� �l�e�ini dolduran 301 g�n�ll�den olu�maktad�r. Tan�mlay�c� istatistikler SPSS kullan�larak analiz edildi.
Bulgular: Kalite Alg�s� ve Bireysel �� Performans� puanlar� aras�nda anlaml� pozitif korelasyon bulundu (p<0,001). Lisans�st� e�itim alm�� hem�irelerin kalite alg�s� puanlar� �nlisans/lisans mezunlar�na g�re daha y�ksekti (p<0,01) ve i� performans� puanlar� da �nlisans/lisans ve lise mezunlar�na g�re daha y�ksekti (p<0,01). ��inden memnun olan hem�irelerin hem kalite alg�s� hem de i� performans� puanlar� daha y�ksektir (p<0,05). Biriminden memnun olanlar�n kalite alg�s� puanlar� daha y�ksek olmakla birlikte, i� performans�nda anlaml� bir fark g�zlenmedi (p>0,05).
Sonu�: Hem�irelerin kalite alg�s�n�n artmas�, bireysel i� performanslar�n� ve sa�l�k hizmetlerinin genel etkinli�ini olumlu y�nde etkileyebilir. �al��ma ortam�n�n iyile�tirilmesi, kalite y�netimi s�re�lerine aktif kat�l�m�n te�vik edilmesi ve motivasyonu art�rmaya y�nelik stratejiler geli�tirilmesi �nerilmektedir.

Anahtar Kelimeler:

Yasemin Durduran, Esra Hac�lar, Sinem Ba�c� �elik, Hasan K��kkendirci, Berrin Okka, Mehmet Uyar, Mehtap Y�cel. Investigating The Relationship Between Nurses' Perceptions of Quality and Individual Job Performance: A University Hospital Example. Journal of Health and Nursing Management. 2025; 12(2): 307-317

Corresponding Author: Mehtap Y�cel, T�rkiye