Relationship Between Assertiveness Level with Emotional Labor Behavior of Nursing Students

Tufan Ko�ak, Banu; �nald� T�rkkan, Nihal; Tuna, Rujnan

Banu Tufan Ko�ak¹, Nihal �nald� T�rkkan², Rujnan Tuna³

¹Erenk�y Hospital For Mental And Nervous Diseases
²Istanbul University, Florence Nightingale Faculty Of Nursing, Nursing Management Department,abide-i H�rriyet Caddesi, �i�li-34381, Istanbul.
³Istanbul Medeniyet University, Faculty Of Healty Science, Nursing Department, Merdivenk�y Mevki, D-100 Karayolu No: 6/1, G�ztepe/�stanbul.

OBJECTIVE: Research was planned descriptive and correlational design in order to determine the relatonship between assertiveness level with emotional labor behavior of nursing students.
METHODS: In the study, without going into any sample selection all the students who are enrolled to the nursing faculty at a public university and willing to participate in the study were included (921 students). 10 questions to determine the characteristics of the students, "Emotional Labor Behavior Scale" and "Rathus Assertiveness Inventory"(RAI) have been used for collection of the data. Data evaluated by using percentage, average and Pearson correlation analysis.
RESULTS: It has been found that 44.7% of students were assertive, "Emotional Labor Behavior Scale" total point average of the students was 3.75�0.78, and between total mean scores RAI and "Emotional Labor Behavior Scale" was very weak negative relationship that was found to be nonsignificant (p>0.05)
CONCLUSION: There was not relationship between assertiveness level and emotional labor behavior of nursing students.

Keywords:

Hem�irelik ��rencilerinin Giri�kenlik D�zeyi �le Duygusal Emek Davran�� Aras�ndaki �li�ki

Banu Tufan Ko�ak¹, Nihal �nald� T�rkkan², Rujnan Tuna³

¹Erenk�y Ruh Ve Sinir Hastal�klar� Hastanesi, �stanbul
²�stanbul �niversitesi, Florence Nightingale Hem�irelik Fak�ltesi, Hem�irelikte Y�netim Anabilim Dal�, Abide-i H�rriyet Caddesi, �i�li-34381, �stanbul.
³�stanbul Medeniyet �niversitesi, Sa�l�k Bilimleri Fak�ltesi, Hem�irelik B�l�m�, Merdivenk�y Mevki, D-100 Karayolu No: 6/1, G�ztepe/istanbul.

AMA�: Ara�t�rma, hem�irelik ��rencilerinin giri�kenlik d�zeyi ile duygusal emek davran��lar� aras�ndaki ili�kinin belirlenmesi amac�yla tan�mlay�c� ve ili�ki aray�c� tasar�mda ger�ekle�tirilmi�tir.
Y�NTEMLER: Ara�t�rmada herhangi bir �rneklem se�imine gidilmeden, bir kamu �niversitesine ba�l� hem�irelik fak�ltesinde ��renim g�ren ve ara�t�rmaya kat�lmak isteyen t�m ��renciler (921 ��renci) ara�t�rma kapsam�na al�nm��t�r. Ara�t�rmada veri toplama arac� olarak; ��rencilerin ki�isel �zelliklerini belirlemeye y�nelik 10 sorudan olu�an ki�isel bilgi formu ile �Duygusal Emek Davran��lar� �l�e�i� ve �Rathus At�lganl�k Envanteri� kullan�lm��t�r. �al��man�n verilerinin de�erlendirilmesinde y�zde, ortalama ve Pearson korelasyon analizi kullan�lm��t�r.
BULGULAR: Hem�irelik ��rencilerinin Rathus At�lganl�k Envanteri�nden ald�klar� puan ortalamas� �l�ek toplam�nda 9,49�18,33 olarak bulunmu� olup �ekingen ki�ilik �zelli�ine sahip oldu�u, �Duygusal Emek Davran��lar� �l�e�i�nden ald�klar� puan ortalamalar�n�n �l�ek toplam�nda ise 3,75�0,78 oldu�u ve �Rathus At�lganl�k Envanteri�(RAE) ile �Duygusal Emek Davran��lar� �l�e�i� toplam�ndan al�nan puan ortalamalar� aras�nda negatif y�nl� �ok zay�f ve anlaml� olmayan (p>0,05) bir ili�ki oldu�u bulunmu�tur.
SONU�: Hem�irelik ��rencilerinin Rathus At�lganl�k Envanteri�nden ald�klar� puan ortalamas� �l�ek toplam�nda 9,49�18,33 olarak bulunmu� olup �ekingen ki�ilik �zelli�ine sahip oldu�u, �Duygusal Emek Davran��lar� �l�e�i�nden ald�klar� puan ortalamalar�n�n �l�ek toplam�nda ise 3,75�0,78 oldu�u ve �Rathus At�lganl�k Envanteri�(RAE) ile �Duygusal Emek Davran��lar� �l�e�i� toplam�ndan al�nan puan ortalamalar� aras�nda negatif y�nl� �ok zay�f ve anlaml� olmayan (p>0,05) bir ili�ki oldu�u bulunmu�tur.

Anahtar Kelimeler:

Banu Tufan Ko�ak, Nihal �nald� T�rkkan, Rujnan Tuna. Relationship Between Assertiveness Level with Emotional Labor Behavior of Nursing Students. Journal of Health and Nursing Management. 2014; 1(3): 123-129

Corresponding Author: Banu Tufan Ko�ak, T�rkiye

Relationship Between Assertiveness Level with Emotional Labor Behavior of Nursing Students

Hem�irelik ��rencilerinin Giri�kenlik D�zeyi �le Duygusal Emek Davran��� Aras�ndaki �li�ki

Hem�irelik ��rencilerinin Giri�kenlik D�zeyi �le Duygusal Emek Davran�� Aras�ndaki �li�ki