The Mediating Role of Total Quality Management Between Uncertainty Perception and Job Satisfaction in Healthcare Workers: The Case of Healthcare Workers

¹Ondokuz May�s University, Bafra Faculty of Business, Department of Insurance and Actuarial Sciences, Samsun, T�rkiye
²Ondokuz May�s University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Samsun, T�rkiye
³Samsun Provincial Health Directorate, R&D and Projects Unit, Samsun, T�rkiye

Aim: The aim of the study is to determine the mediating role of total quality management practices in the effect of uncertainty perceived by healthcare workers on their job satisfaction levels.
Method: The perception of uncertainty brought about by today's changes is very common in healthcare professionals. This situation may negatively affect their perception of job satisfaction. It is predicted that this negative effect can be changed by quality management practices in health institutions and job satisfaction level can be increased. The data of the study were collected between June-December 2023 by using the survey technique from health care professionals working in public hospitals by convenience sampling method. The data obtained were analysed with the 21st version of the SPSS Package Program. Within the scope of the analysis, Baron and Kenny's four-step regression model was used and Sobel test was applied.
Results: It was found that 63.7% of the participants were female, 83% were married and 47.1% were in the 36-45 age range. It was found that 36.3% of the participants were undergraduate graduates and 57.8% of them were nurses. The Cronbach alpha internal consistency coefficient of the Perception of Organisational Uncertainty Scale was found to be 0.92 and the Cronbach alpha internal consistency coefficient of the Total Quality Management Scale was found to be 0.95. As a result of the analyses, it was concluded that total quality management plays a partial mediating role between the perception of organisational uncertainty and job satisfaction.
Conclusion: As a result of the analyses, it was concluded that total quality management played a partial mediating role between the perception of organisational uncertainty and job satisfaction.

Keywords:

Sa�l�k �al��anlar�nda Belirsizlik Alg�s� ile �� Doyumu Aras�nda Toplam Kalite Y�netiminin Arac� Rol�: Sa�l�k �al��anlar� �rne�i

¹Ondokuz May�s �niversitesi, Bafra ��letme Fak�ltesi, Sigortac�l�k ve Akt�erya Bilimleri B�l�m�, Samsun, T�rkiye
²Ondokuz May�s �niversitesi, �ktisadi ve �dari Bilimler Fak�ltesi, ��letme B�l�m�, Samsun, T�rkiye
³Samsun �l Sa�l�k M�d�rl��, Ar-Ge ve Projeler Birimi, Samsun, T�rkiye

Ama�: Ara�t�rman�n amac�, sa�l�k �al��anlar�n�n alg�lam�� oldu�u belirsizli�in i� doyumu d�zeylerine etkisinde toplam kalite y�netimi uygulamalar�n�n arac� rol�n� belirlemektir.
Y�ntem: Ara�t�rman�n verileri, geli�ig�zel �rnekleme y�ntemiyle kamu hastanelerinde g�rev yapan sa�l�k �al��anlar�ndan anket tekni�i kullan�larak Haziran-Aral�k 2023 tarihleri aras�nda toplanm��t�r. Elde edilen veriler SPSS Paket Program�n�n 21. versiyonu ile analiz edilmi�tir. Analiz kapsam�nda Baron ve Kenny�in d�rt basamakl� regresyon modeli kullan�lm�� ve Sobel testi uygulanm��t�r.
Bulgular: Ara�t�rmaya kat�lanlar�n %63,7�si kad�n, %83�� evli ve %47,1�i 36-45 ya� aral��nda bulunmu�tur. Kat�l�mc�lar�n, %36,3��n�n lisans mezunu oldu�u ve %57,8�inin hem�ire, oldu�u saptanm��t�r. �rg�tsel Belirsizlik Alg�s� �l�e�inin Cronbach alfa i� tutarl�l�k katsay�s� 0,92 olarak, Toplam Kalite Y�netimi �l�e�inin Cronbach alfa i� tutarl�l�k katsay�s� ise 0,95 olarak bulunmu�tur. Analizler sonucunda, �rg�tsel belirsizlik alg�s�yla i� doyumu aras�nda toplam kalite y�netiminin k�smi arac� rol� oynad�� sonucu ortaya ��kar�lm��t�r.
Sonu�: Sonu�lar, sa�l�k �al��anlar�ndaki belirsizlik alg�s�n�n toplam kalite y�netimi uygulamalar�yla azalt�ld��n� ve i� doyumu art�rd��n� g�stermektedir.

Anahtar Kelimeler:

Suzan Urgan, Aysel �etindere Filiz, �mm�han K�l��. The Mediating Role of Total Quality Management Between Uncertainty Perception and Job Satisfaction in Healthcare Workers: The Case of Healthcare Workers. Journal of Health and Nursing Management. 2024; 11(3): 562-570

Corresponding Author: �mm�han K�l��, T�rkiye