Examination of Satisfaction from Nursing Care of Inpatients in the Surgical Clinics

Kadriye Aldemir¹, Aysel G�rkan², Feride Ta�k�n Y�lmaz¹, G�lseren Karabey³

¹Cumhuriyet University, Susahri School of Health, Sivas
²Marmara University Health Sciences Faculty, Surgical Disease Nursing, Istanbul
³Cumhuriyet University Health Services Application and Research Hospital, Sivas

INTRODUCTION: Patients satisfaction with nursing care is related an important factor in explaining patients perceptions of service quality many factors, including patient characteristics, can affect patients' satisfaction with treatment and care. The purpose of this study is to determine the satisfaction from nursing care of inpatients in the surgical clinics and the effect of patient characteristics on the phenomenon.
METHODS: The universe of this qualitative, cross-sectional study consisted of adult patients receiving inpatient treatment in surgical clinics of a university hospital. The sample of the study consisted of 189 patients who accepted to participate in the research, were able to communicate, 18 of age and above and hospitalized for at least two nights. Data was collected during hospitalization through the self-report Newcastle Nursing Care Satisfaction Scale. In data evaluation, percentages, mean values, one way ANOVA, the independents groups t test, the Kruskal Wallis test and Pearson�s Correlation Analysis was used.
RESULTS: The main satisfaction score of the surgical patients regarding nursing care was found to be (65.76�11.27) The highest satisfaction was in the field of respect to privacy (3.72�0.86), while the lowest satisfaction was in the field of nurses making patients feel at home (3.15�0.86). While no significant difference was found in satisfaction with regard to age, education level, marital status, social security, and previous hospital experiences (p>0.05), a significant difference was found with regard to gender (p=0.008). Additionally, a negative significant relationship between hospitalization duration and satisfaction was found (p=0.007).
DISCUSSION AND CONCLUSION: Study findings have shown that surgical patients were satisfied with nursing care on a moderate level. Additionally, the results of this study showed that females were more satisfied with care compared to males, and that hospitalization duration negatively affected the satisfaction perception of patients.

Keywords:

Cerrahi Kliniklerde Yatan Hastalar�n Hem�irelik Bak�m�ndan Memnuniyetinin �ncelenmesi

Kadriye Aldemir¹, Aysel G�rkan², Feride Ta�k�n Y�lmaz¹, G�lseren Karabey³

¹Cumhuriyet �niversitesi Su�ehri Sa�l�k Y�ksekokulu, Sivas
²Marmara �niversitesi Sa�l�k Bilimleri Fak�ltesi, Cerrahi Hastal�klar� Hem�ireli�i, �stanbul
³Cumhuriyet �niversitesi Sa�l�k Hizmetleri Uygulama ve Ara�t�rma Hastanesi, Sivas

G�R�� ve AMA�: Hem�irelik bak�m�ndan hasta memnuniyeti, hastalar�n hizmet kalitesine ili�kin alg�lar�n� a��klamada �nemli bir fakt�r olarak g�r�l�r. Hasta �zellikleri de dahil olmak �zere bir�ok fakt�r hastalar�n ald�� tedavi ve bak�mdan memnuniyetlerini ili�kilidir.
Bu �al��man�n amac� cerrahi kliniklerde yatan hastalar�n hem�irelik bak�m�ndan memnuniyetini ve hasta �zelliklerinin etkisini belirlemektir.
Y�NTEM ve GERE�LER: Tan�mlay�c�, kesitsel t�rdeki bu �al��man�n evrenini bir �niversite hastanesinin cerrahi kliniklerinde yatarak tedavi g�ren yeti�kin hastalar olu�turdu. �al��ma �rneklemini ara�t�rmaya kat�lmay� kabul eden, 18 ya� ve �zeri, ileti�im kurabilen ve en az iki gece hastanede yatan 189 hasta olu�turdu. Veriler hastalar�n hastanede yatt�klar� s�rede �z bildirimleri ile tamamlanan Newcastle Hem�irelik Bak�m�ndan Memnuniyet �l�e�i ile topland�. Verilerin de�erlendirilmesinde y�zdelik, ortalama, ba��ms�z gruplarda t testi, tek y�nl� ANOVA, Karuskal Wallis testi ve Pearson�s Korelasyon analizi kullan�ld�.
BULGULAR: Cerrahi kliniklerde yatan hastalar�n hem�irelik bak�m�ndan memnuniyet puan ortalamas� 65.76�11.27 olarak bulundu. En y�ksek memnuniyet hastalar�n mahremiyetlerine g�sterilen sayg� alan�nda (3.72�0.86), en d��k memnuniyet ise hem�irelerin hastalar� evlerinde gibi hissettirmeleri alan�ndayd� (3.15�0.86). Ya�, e�itim d�zeyi, medeni durum, sosyal g�vence varl�� ve �nceki hastane deneyimi ile bak�mdan memnuniyet aras�nda anlaml� bir fark bulunmazken (p>0.05), cinsiyet a��s�ndan anlaml� fark bulundu (p=0.008). Ayr�ca hastalar�n hastanede kal�� s�resi ile memnuniyetleri aras�nda negatif y�nde anlaml� ili�ki saptand� (p=0.007).
TARTI�MA ve SONU�: �al��ma bulgular� cerrahi hastalar�n hem�irelik bak�m�ndan orta d�zeyde memnun oldu�unu g�sterdi. Ayr�ca bu �al��ma bulgular� erkeklere g�re kad�nlar�n bak�mdan daha memnun olduklar�n� ve hastanede kal�� s�resinin hastalar�n memnuniyet alg�lar�n� olumsuz y�nde etkiledi�ini g�sterdi.

Anahtar Kelimeler:

Kadriye Aldemir, Aysel G�rkan, Feride Ta�k�n Y�lmaz, G�lseren Karabey. Examination of Satisfaction from Nursing Care of Inpatients in the Surgical Clinics. Journal of Health and Nursing Management. 2018; 5(3): 155-163

Corresponding Author: Kadriye Aldemir, T�rkiye